Subject to availability, ParTea Time aims to ship all goods ordered by the customer within 2 working days or sooner, of receipt of payment. Our standard delivery to Dubai, and to the rest of the United Arab Emirates is AED 25 inclusive of postage and packing. Please allow 3-5 working days for standard delivery. If a more urgent delivery is required please contact us. If for any reason we are unable to ship your order within this time we will contact you and offer you alternative goods, amendment to your order or cancellation. If there is no one to accept delivery or the delivery is refused, information enabling you to complete the delivery will be left by the courier company. Dispatch of goods constitutes fulfillment of order contract. We are more than happy to send our products to other areas. For delivery costs outside the United Arab Emirates, please contact us for a quote.
We are also open to customers picking up the goods from our premises. If you wish to use this option please choose so while placing the order. Kindly coordinate with us to ensure a mutually convenient time for pickup.
We want you to be totally satisfied with your purchase. In case the goods are not to your satisfaction we would gladly offer an exchange or a refund. The refunds will be processed through original mode of payment. You must notify us within 3 days of receipt and you can return the order to us for a full refund, less packing and delivery costs, within seven days of receipt. This does not apply to items personalised or made to your specification. You must contact us before sending items back, stating the order number and the reason you are intending to return the goods. You should retain a copy of transaction records and merchant policies and rules.
Unless you notify us within three working days of receipt we are not obliged to accept a return of unwanted or incompatible goods. This does not affect your statutory rights. You must return goods to us complete with all relevant packaging and in original condition at your own cost. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation.
DAMAGE IN TRANSIT
All our products are packed carefully in appropriate packaging. But, in the unlikely event that your goods are damaged or are not as those requested, please contact us within 24 hours and return the items to us in their original packaging. We will then give you an immediate exchange or a refund.
We endeavor to make your shopping experience as pleasant as we can. We offer you various ways to pay.
Credit Card (Master Card, VISA, Maestro) - all secured
Cash on Delivery – Which the courier company is able to collect
Cash on Pickup from our premises.
PRICING, PRODUCT DESCRIPTIONS & AVAILABILITY
All prices displayed on this website are in UAE Dirhams and exclusive of packing and delivery. Some individual items come in a variety of different designs which may differ slightly from that shown in the picture. We will select one at random and you may not receive the same item as illustrated.
Prices and availability are subject to change without notice. All products shown on the website should be in stock. In the unlikely event that items ordered are out of stock we will inform you by email or telephone offering you an alternative, an updated delivery timeframe or an opportunity to cancel the order free of cost. We will try our best to come to a satisfactory arrangement.
We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.
SAFETY & LIABILITY
We take safety issues very seriously. We only supply items which comply with local regulations. Most of our products are certified by Health Authorities in their country of manufacture. It is the customers' responsibility to make sure that our products are used in a safe manner and are not given to anyone who could suffer an allergic reaction or any product maybe harmful to them.
ParTea Time does not accept liability for any injury, damage or loss that may occur due to our products having been given to anyone for whom they were unsuitable, as detailed above.
Customers using the website who are Minor /under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
Under no circumstances must this website be copied or reproduced in any form prior to written consent from ParTea Time .
All brand logos, names and images where used remain the property of their respective copyright owners.
United Arab Emirates is our country of operation. These terms and conditions govern the sales and purchase of products from ParTea Time under UAE law. We will not trade with or provide any services to OFAC and sanctioned countries.
ParTea Time reserves the right to amend these terms without prior notice and the customer is bound by any such modifications or revisions.
Our Ecommerce application includes the following security features :
We use 2checkout as our credit card payment provider which ensures your credit card details are processed in a secure encrypted environment.
All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology. This means that there is no way to bypass the security systems.
WHAT DOES THIS MEAN?
This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.
Cookies are files or pieces of information that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a randomly generated unique number.
Session cookies are temporary cookies that remain on your device until you leave the website and are used to store the content of your shopping cart while changing from page to page.
Some of the pages you visit may also collect information using pixel tags that may be shared with third parties such as Google Analytics. The information is not personally identifiable.
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block or delete cookies or to alert you when cookies are being sent to your device. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
USE AND DISCLOSURE OF INFORMATION. Any information you provide to us so that we can fulfill your order is treated as confidential. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered. You are responsible for maintaining the confidentiality of your user account.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. For security capabilities and policy for transmission of payment card details, please visit the relevant section of the website.
MAILINGS. We may send out mailings to notify you about important changes to our website, new services we may provide and special offers we think you'll find valuable. If you do not wish to receive any of these mailings, please unsubscribe via the link highlighted in the mailings, or please contact us.
OTHER WEBSITES. ParTea Time is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.